We want you to love CogniBlend. If you're not satisfied with your purchase, contact us within 30 days of receiving your order at contact.cogniblend@gmail.com and we'll work with you to find the best solution.

Returns

Due to the consumable and perishable nature of our products, we do not accept returns on opened or partially used items. This policy exists for hygiene and food safety reasons.

If your item is unopened and in its original sealed packaging, you may request a return within 14 days of delivery. Return shipping costs are the sole responsibility of the customer. We do not provide prepaid return labels. Refunds for eligible returns will only be processed once the item is received and inspected at our facility.

Items sent back without prior written authorization from our team will be refused and returned to sender at the customer's expense.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery at contact.cogniblend@gmail.com with your order number and clear photos of the item and packaging. We reserve the right to assess each case individually and may offer a partial refund, a replacement, or store credit at our sole discretion.

Refunds

Refunds are not automatically issued. Each request is reviewed on a case-by-case basis. We reserve the right to offer, at our discretion, a full refund, a partial refund, store credit, or a replacement product.

If a refund is approved, please allow 5–10 business days for it to appear on your original payment method.

We do not refund:

• Orders where the customer changed their mind after opening the product
• Shipping fees — non-refundable under any circumstances
• Orders delayed by carriers beyond our control
• Orders with an incorrect delivery address provided by the customer

Non-Returnable Items

The following items are final sale and cannot be returned or refunded under any circumstances:

• Opened or partially consumed products
• Items purchased on sale or with a discount code
• Gift cards
• Bundles where any item has been opened

Chargebacks & Disputes

We strongly encourage customers to contact us before initiating a chargeback with their bank or payment provider. We respond to all chargeback disputes and provide full transaction documentation to the relevant parties. Fraudulent chargebacks will be reported and disputed.

Contact

For any question regarding returns or refunds: contact.cogniblend@gmail.com